Building Ollie
Each person possesses a unique perspective and a valuable contribution to make. In the parable of the blin men and…
Dynamic House of Quality
Category
- Decision making
- Stakeholders
Participants
- Between 5 and 10
Duration
- 1 - 2 hours
- 3 - 4 hours
Type
- Template
Description
In destinations with high complexity in terms of stakeholders and their stakes (e.g. vulnerable cultural or natural resources) decision making with respect to interventions in the tourism system needs careful deliberation. The dynamic house of quality offers a way to weigh and balance the different needs of stakeholders in this decision making process in relation to the impact of potential interventions. It allows users to do so by prioritizing those intervention types that have optimal impact on the most important needs (see Smit & Melissen, 2018). Moreover, by using dynamic house of quality together with stakeholders, decision making on priorities and related interventions becomes more transparent for all involved.
Organization
- Breda University of Applied Sciences
Link
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